Privacy Policy

Ensuring the safety and well-being of our online community is a top priority at the GreenCove DMC. Equally important is the protection of your privacy and data when you visit our website.

This Privacy Policy outlines how we manage your personal data when you visit our website or provide information to us through other channels like phone or email. It will additionally inform you about your privacy rights.

Effective: August 20, 2023

Important information

Purpose of this Privacy Policy

Our aim is to provide you with insights into how the GreenCove collects and manages your personal information. This includes data you provide through our website, over the phone, or via email when you make inquiries, book activities and/or services, and more.

This website is not intended for children and the only circumstances in which we collect data relating to children, is when you make an inquiry or a booking of services and/or activities, and you have children in your party.

This Privacy Policy should be read alongside any other privacy or fair processing notices we may provide on occasion, enabling you to fully understand our data practices. Our goal is to enhance your experience while respecting your privacy.

What we collect

Personal data, or personal information, refers to any information about an individual from which that person can be identified.

When using our website, you might share details like your name, email, location, and other preferences. We gather this data when you provide feedback, request information, or otherwise interact with us. Additionally, we collect data about your interaction with our website, such as your device type, IP address, and the pages you visit. Please see the “Cookies & similar technologies” section of this Privacy Policy for more details.

Sensitive data

In some instances, we might require sensitive data from you. This could include dietary needs which may disclose your religious or philosophical beliefs, health info, or aspects related to your personal life (e.g., sexual orientation). We only collect this information when it’s necessary to provide the service and/or activity you’ve booked and with your explicit consent.

Remember, you are not obliged to give consent for sensitive data processing. But without it, we might not be able to arrange the services and/or activities you’ve booked.

How we use your information

We may use your information for the following purposes: to respond to you inquiries; to send information to you about the GreenCove DMC; to operate and improve our services; to operate, personalize, and improve our website, including for analytical purposes; to comply with the law and to maintain the security of our website.

Sharing your information

We only disclose your personal data if we are required by law or court order, or when responding to law enforcement agencies for public safety.

In case the GreenCove DMC undergoes a change in ownership, such as sale or merger, your details may be shared with new owners.

Cookies & other technologies

Our website uses cookies and similar technologies. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

For the purpose of this Privacy Policy, cookies and other similar technologies (like scripts, plugins, tags, beacons, etc.) are all called “cookies”.

The following cookies are used on our website:

Strictly necessary cookies are cookies that are required for the operation of our website. For example, these cookies allow our website to deliver you information as you progress through the site.

Analytical/performance cookies allow us to recognize and count the number of visitors and to see how visitors move around our site while using it. This helps us to improve the way the website works, for example, by ensuring that visitors are finding what they are looking for easily.

Your browser may offer tools or settings for you to control most cookies used on the website. If you use these tools or settings to block or delete cookies, it might affect our site functionality.

Third-party links & tools

Our website might have links to third-party websites, plugins or apps. Clicking these links might enable those third parties to collect and share data about you. We do not control the privacy practices of those websites, plugins or apps, and they are not covered by this Privacy Policy. We encourage you to review the privacy notices of other websites or apps that you use to learn about their data practices.

Information retention

We retain your personal data only as long as needed to fulfill the purposes for which they were collected for, including legal, regulatory, and operational (tax, accounting, etc.) purposes. We may retain your personal data for a longer period if we reasonably believe there is a chance of legal action or complaints against us.

Accessing & updating your information

If you have any questions or want to know which personal data we have about you, please contact us. You have the right to understand why your personal data is needed, how long we are retaining it, and what will happen to it. You can access your personal data that is known to us, correct it or supplement it, and request its deletion. If you gave consent for data processing, you can withdraw it and request deletion.

To ensure data accuracy, please clearly identify yourself when making data request.

Changes to our Privacy Policy

If our information practices change, we will post these changes on this page. We encourage you to visit this page periodically to stay informed.

Submitting a complaint

You have the right to complain at any time to the Data Protection Authority in your country of residence about our personal information processing. We would, however, appreciate the opportunity to address your concerns before you approach the DPA, so please reach out to us first.

Contact us

If you have any questions, comments, or concerns about this Privacy Policy or about the manner in which we treat your personal information, please contact us at travel@greencovedmc.com.